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We always welcome suggestions. There are comment forms by each servery for comments regarding nutrition related concerns. Feel free to drop any comments at Administrator/ DOC office mailbox.

Annually residents and their families have an opportunity to evaluate the services at St. Joseph's Manor by completing a satisfaction survey.

We encourage Residents and/or families to raise questions or voice their concerns with the care provider(s), who will either deal with them directly or notify the appropriate department supervisor.

If your questions or concerns have not been addressed to your satisfaction by your care provider(s), please discuss discuss them with the Charge Registered Nurse.

If your questions or concerns are still not addressed to your satisfaction you are invited to contact the Director of Care.  An appointment can be made through the administrative assistant.

 

Wilma Flinkert

Administrator/Director of Care

Telephone: (705) 848-1443, ext. 4001

 

Information is available by calling (705) 848-7182, ext. 2238

 

If your concerns have still not been resolved, the Ministry of Health and Long-Term Care will assist Residents who feel their concerns have not been adequately heard within the Manor.

 

The contact information is:

Director, Performance Improvement and Compliance Branch

Ministry of Health & Long-Term Care

1075 Bay St., 11th Floor

Toronto, ON M5S 2B1

1-866-434-0144

 

Responsible Visiting

 

PLEASE DO NOT VISIT IF YOU ARE EXPERIENCING COLD/FLU LIKE SYMPTOMS ­

PLEASE PRACTICE HAND HYGIENE WHEN ENTERING AND LEAVING THE HOME ­

Remember hand washing is the most effective way to stop the spread of infection!! Thank you for your cooperation to ensure our residents stay healthy and safe.