We always welcome suggestions. There are comment forms by each servery for comments regarding nutrition related concerns. Feel free to drop any comments at Administrator/ DOC office mailbox.
Annually residents and their families have an opportunity to evaluate the services at St. Joseph's Manor by completing a satisfaction survey.
We encourage Residents and/or families to raise questions or voice their concerns with the care provider(s), who will either deal with them directly or notify the appropriate department supervisor.
If your questions or concerns have not been addressed to your satisfaction by your care provider(s), please discuss discuss them with the Charge Registered Nurse.
If your questions or concerns are still not addressed to your satisfaction you are invited to contact the Director of Care. An appointment can be made through the administrative assistant.
Administrator/Director of Care
Telephone: (705) 848-1443, ext. 4001
Information is available by calling (705) 848-7182, ext. 2238
If your concerns have still not been resolved, the Ministry of Health and Long-Term Care will assist Residents who feel their concerns have not been adequately heard within the Manor.
The contact information is:
Director, Performance Improvement and Compliance Branch
Ministry of Health & Long-Term Care
1075 Bay St., 11th Floor
Toronto, ON M5S 2B1
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