Wed, Sep


Quality improvement is an ongoing priority for St. Joseph’s General Hospital. We are committed to identifying new and better ways of enhancing care for our patients, increasing satisfaction, providing the highest quality care for our patients and their families, and achieving better clinical outcomes through evidence based practice.

 Our Quality Improvement Plan (QIP) is a tool we use to track our performance in a selection of high-priority areas, including patient safety and satisfaction, access to care and building an integrated health system with our community partners. This plan represents our ongoing commitment to achieve quality and safety best practices that improve patient experiences and outcomes, and also provides accountability for reaching the highest possible quality of care.

Each year, as part of the Excellent Care for All Act (2010) we publicly post our Quality Improvement Plan and submit it to the provincial government so they can track improvement performance across the system. We believe it is important for the many communities we serve across the North Shore to see how we are meeting their needs by delivering excellent care. 

How to read the Quality Improvement Plan

Our Quality Improvement Plan (QIP) is made up of three parts:

  • Narrative: A brief overview of our quality strategic goals and the areas of focus in the Quality Improvement Plan.
  • Work Plan: A detailed document that describes our improvement plans and targets, and includes indicators recommended by Health Quality Ontario and others we've identified as a priority.
  • Progress Report on QIP 2020/21: A progress report outlining our performance and the progress we've made to date on our targets and initiatives from the previous year. 

Our QIP is only one of the ways we are working to improve our patients' experiences 

For more information on the Excellent Care for All Act and Quality Improvement Plans, please visit www.ontario.ca/excellentcare for more information about the legislation and its requirements, including the Quality improvement plan.