Frequently Asked Questions
We suggest that where possible, you first share your experience with a member of the team involved in your care or with the unit Manager. If this is not possible, you may contact the Patient Relations Officer in person, through mail, via email, or via phone.
You can expect to be treated with respect, dignity, and courtesy. You can expect to be able to speak openly and freely about your concerns and will be asked to tell your story from your perspective. The Patient Relations Officer will explain the Hospital’s complaint process to you.
Yes, but consent is required from the patient or the Substitute Decision Maker (SDM) before we are able to share information specific to that patient’s care and/or treatment.
It is understandably natural to feel that way. SJGHEL looks at feedback as an opportunity to improve the care we provide to our patients. Disrespectful behaviour will not be tolerated at any time.
Yes! If you have stayed at our Hospital as an Inpatient, our Medical Records Department will mail you a printed Patient Experience Survey for completion, including a pre-paid envelope for easy return to the Hospital.
If you are visiting our Hospital as an Outpatient (i.e., attending Emergency Department, X-ray, Lab, Chemotherapy, Specialists Clinic, etc.) you can also request a paper copy of the Patient Experience Survey from Switchboard.
The Patient Experience Survey is also available to complete online.
